COUNTERTOP APPLIANCES, KITCHENWARE & KITCHEN TOOLS

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Returns within 30 Calendar Days

You may return items in new and unused condition purchased on KitchenAid.com within 30 days from shipment for a full refund of your product purchase price or a replacement product. Return shipping is FREE, except for parts and accessories.

To return purchased countertop appliances, kitchenware and kitchen tools, go to your KitchenAid account page and select “My Orders” to view past orders that are eligible for an online return.

If your desired return cannot be initiated online, please call our returns team at 1 (800) 541-6390 to initiate a return and obtain a prepaid shipping label which you may use to send the item back to us in new and unused condition. Free return shipping is only available for U.S. consumers who directly call this number.

Once we validate the returned items have arrived, your return will be processed. Accounts will be credited within 7-10 business days once items are received and processed. Due to the impact of COVID-19, there may be a delay in the processing of your return.

Personalized orders made specially for you, such as engraved products, free gifts and gift wrap services are non-returnable and non-refundable, except where the product was defective when delivered or as permitted by the product's warranty.

Returns after 30 Calendar Days

If the 30-day return window has passed, and your product is still under warranty, call us at 1 (800) 541-6390 to initiate a replacement or learn about coverage for replacement parts and repair labor costs under the KitchenAid Hassle-Free replacement warranty. See product warranty for more information.

Not happy for any reason? Call us at 1 (800) 541-6390 so we better understand how to help your situation.

_{KITCHENAID.COM ACCOUNT HOLDERS}

Returns within 60 Calendar Days

With a KitchenAid.com account, you may return items in new and unused condition purchased on KitchenAid.com within 60 days from shipment for a full refund of your product purchase price or a replacement product. Return shipping is FREE, except for parts and accessories.

To return purchased countertop appliances, kitchenware and kitchen tools, go to your KitchenAid account page and select “My Orders” to view past orders that are eligible for an online return.

If your desired return cannot be initiated online, please call our returns team at 1 (800) 541-6390 to initiate a return and obtain a prepaid shipping label which you may use to send the item back to us in new and unused condition. Free return shipping is only available for U.S. consumers who directly call this number.

Once we validate the returned items have arrived, your return will be processed. Accounts will be credited within 7-10 business days once items are received and processed. Due to the impact of COVID-19, there may be a delay in the processing of your return.

Personalized orders made specially for you, such as engraved products, free gifts and gift wrap services are non-returnable and non-refundable, except where the product was defective when delivered or as permitted by the product's warranty.

After 60 Calendar Days

If the 60-day return window has passed, and your product is still under warranty, call us for warranty service or to schedule a repair. Fees may apply.

Not happy for any reason? Call us at 1 (800) 541-6390 so we better understand how to help your situation.

MAJOR APPLIANCE

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Returns within 30 days — No return fees

Not happy with your new product? No matter the reason, it's no problem. Request your return within 30 days from the date of delivery for a product refund of products that are in new and unused condition. Simply call 1 (800) 422-1230 with your order number or product serial number handy.

Delivery, shipping and service fees will not be refunded

Returns within 45 Calendar Days

Products Damaged Upon Delivery

(Damage including scratches, dents, chips, and other damage from defects in materials and/or workmanship.)

If you notice your product was delivered damaged, you can request a return, exchange or repair within 45 calendar days by calling us at 1 (800) 422-1230.

• For an exchange, you will not be charged any additional delivery, shipping or service fees. Depending on the new item’s price difference, you’ll receive a credit or charge to the credit card used to purchase the original product.
• For a return, you will receive a product refund, but delivery, shipping and service fees will not be refunded. Please call us to discuss the nature of the damage and confirm that you qualify for the product refund.
• If you’re interested in a repair, just call the same number to schedule service.

Major Appliance Returns for Any Other Reason

If you're not happy with your product for any other reason, you have up to 45 calendar days to request a return. An additional restocking fee of 15% of the product cost will be applied, with a $50 minimum. Original delivery, shipping and service fees will not be refunded. Please call us at 1 (800) 422-1230 to arrange for the return.

^{NOTE: If you're returning a product from Hawaii, your return will only be subject to a flat $50 restocking fee.}

After 45 Calendar Days

If the 45-day return window has passed, and your product is still under warranty, call us for warranty service or to schedule a repair. Fees may apply.

Not happy for any reason? Call us at 1 (800) 422-1230 so we better understand how to help your situation.

_{ACCOUNT HOLDERS}

Returns within 60 Days — No return fees

Not happy with your new product? No matter the reason, it's no problem for KitchenAid.com Account Holders. Request your return within 60 days from the date of delivery for a product refund of your unused major appliance. Simply call 1 (800) 422-1230 with your order number or product serial number handy.

Delivery, shipping and service fees will not be refunded

Products Damaged Upon Delivery

(Damage including scratches, dents, chips, and other damage from defects in materials and/or workmanship.)

If you notice your product was delivered damaged, you can request a return, exchange or repair within 60 calendar days by calling us at 1 (800) 422-1230.

• For an exchange, you will not be charged any additional delivery, shipping or service fees. Depending on the new item’s price difference, you’ll receive a credit or charge to the credit card used to purchase the original product.
• For a return, you will receive a product refund, but delivery, shipping and service fees will not be refunded. Please call us to discuss the nature of the damage and confirm that you qualify for the product refund.
• If you’re interested in a repair, just call the same number to schedule service.

After 60 Calendar Days

If the 60-day return window has passed, and your product is still under warranty, call us at 1 (800) 541-6390 to initiate a replacement or learn about coverage for replacement parts and repair labor costs under the KitchenAid Hassle-Free replacement warranty. See product warranty for more information.

Not happy for any reason? Call us at 1 (800) 422-1230 so we better understand how to help your situation.

CREATE AN ACCOUNT

Not an Account Holder? On top of 60-day returns, discover how you can access additional savings, free delivery, installation and haul-away on major and countertop appliances. Create an account to unlock your exclusive perks.

Create a KitchenAid account.

PARTS & ACCESSORIES

Returns for Major Appliance Parts & Accessories

Get a refund when you request your return within 30 calendar days after the date of delivery.

Simply call 1 (800) 422-1230 with your order number or product serial number handy and we can provide you with available options. For some products, we may be able to help arrange return shipping. Most often, we will ask you to ship the product back using a method that provides a tracking number. Original shipping and handling and return postage charges will not be refunded.

Returns for Yummly® Smart Thermometer 

Within 30 Calendar Days

You may return your Smart Thermometer within 30 days of purchase for a full refund of your product purchase price or a replacement product. Return shipping is FREE. Please call us at 1 (866) 698-2538 to initiate a return and obtain a prepaid shipping label which you may use to send the item back to us in new and unused condition. Free return shipping is only available for U.S. consumers who directly call this number. Once we validate the returned items have arrived, you will receive a confirmation email and your return will be processed. Accounts will be credited within 7–10 business days once items are received and processed. Original delivery, shipping and service fees will not be refunded.

After 30 Calendar Days

If the 30-day return window has passed, and your product is still under warranty, call us for warranty service or to schedule a repair. Fees may apply. Not happy for any reason? Call us at 1 (866) 698-2538 so we better understand how to help your situation.

Returns for Water Filters 

For returns and refunds call 1-800-442-9991 Monday – Friday, 8am – 6pm (ET), closed on weekends. Your product(s) may be returned within 30 days from the date of shipment. The product(s) must be in unused condition and in original packaging material. You are responsible for return shipping & handling charges. Returns can only be made using UPS shipping services. Original shipping and handling and return postage charges will not be refunded.

If you need to return your merchandise for any reason, repack your product(s) in the original packing materials. Call 1-800-442-9991 (Monday – Friday, 8am – 6pm ET, closed on weekends.) to secure a Return Authorization.

Returns for Countertop Appliance Parts & Accessories

Fill out the return section of your order’s packaging slip. Please complete and include the return form for all refunds and exchanges. You will need the product item number and your reason for return. Send the item back to us in new and unused condition, along with your Product Returns Form to the address below:

KitchenAid Attn: Returns/Internet Orders

1701 KitchenAid Way Dock 10 Greenville, OH 45331

Original shipping and handling and return postage charges will not be refunded. Send your package using a method that provides a tracking number (FedEx or UPS). We are not responsible if there is no proof the product was delivered to us. Once we validate the returned items have arrived, your return will be processed. Accounts will be credited within 7-10 business days once items are received and processed. Due to the impact of COVID-19, there may be a delay in the processing of your return.

WHAT TO EXPECT

Once your product has been received by us, please allow approximately two weeks to process your refund, less any return fees or adjustments. Refunds will be issued to the card used for your purchase. If you have not received your refund after two weeks, please contact us at 1 (800) 422-1230 for major appliances and major appliance parts & accessories, or 1 (800) 541-6390 for countertop appliances, kitchenware or kitchen tools, 1 (800) 541-6390 for water filters, or 1 (800) 643-0961 for appliance cleaners.

We have the right to refuse refunds or exchanges that do not comply with our Returns Policy.

CANCELLATIONS

You can cancel an order as long as we have not started the shipping or delivery process. To cancel an order, please call us at the numbers listed above with your order number handy. We will refund your product purchase price as well as delivery, shipping, and service fees. If canceling an item within an order means your order is no longer eligible for a discount or promotion, we will recalculate your total purchase price and apply applicable charges to your selected payment method.

If we have started the shipping or delivery process, you will need to initiate a return by following our return policy.

You can check your order status at https://www.kitchenaid.com/track-my-order.html